Purchase Terms — Private Customers
Effective: March 2026
These are the standard terms when you as a private individual (consumer) purchase food products from a seller on SLO. Your purchase agreement is with the seller — SLO provides the platform. Individual sellers may have their own terms — see the specific shop page or checkout for applicable terms.
This document is published in Swedish and English. In the event of any conflict between language versions, the Swedish text takes precedence.
About the seller
Each shop on SLO is operated by an independent food producer or seller. The seller's company name, organisation number, VAT number, and contact details are displayed on their shop page and in your order confirmation.
Before placing an order, you can find the seller's full identification in their shop footer. This information is also included in your order confirmation email.
How a purchase is made
A binding purchase agreement is formed when you submit your order through SLO and receive an order confirmation. Before submitting, review your cart carefully — items, quantities, and prices are shown before you confirm.
You will receive a confirmation email with your order details, the seller's information, and a summary of these terms. Keep this for your records.
Prices and payment
All prices on SLO are displayed including VAT. Any additional costs such as shipping or packaging are shown before you complete your order.
Available payment methods depend on the seller and may include card payment (Visa/Mastercard via Stripe), Swish, or invoice. The available options are shown at checkout.
Card payments and Swish payments are charged at the time of order. Invoice payments are due within the timeframe stated on the invoice.
Delivery
Delivery methods and estimated times vary by seller and are shown before you place your order. If no specific delivery time is stated, the seller must deliver within 30 days of your order.
If delivery is delayed beyond the agreed time, you may contact the seller to request delivery within a reasonable additional period. If the seller still fails to deliver, you have the right to cancel the order and receive a full refund.
The seller bears the risk for the goods during shipping until you receive them. If goods are damaged or lost in transit, contact the seller.
Pickup orders
Some sellers offer pickup at a designated location. The pickup window (time and place) is communicated when you place your order. You are responsible for collecting your order within the stated pickup window.
Perishable food that is not collected within the pickup window cannot be stored and will not be refunded. The seller is not obligated to hold perishable goods beyond the pickup deadline. Non-perishable items unclaimed within 7 days may be treated as a cancelled order.
Right of withdrawal (ångerrätt)
Under Swedish law (Distansavtalslagen, SFS 2005:59), perishable food products are exempt from the 14-day right of withdrawal. This includes fresh produce, dairy, meat, fish, baked goods, and any other food that can rapidly deteriorate or expire. Since most products sold on SLO are perishable food, they cannot be returned under the right of withdrawal.
For non-perishable products (such as preserved foods, jams, dried goods, or non-food items), you have the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason. The goods must be returned unused and in their original packaging.
To exercise your right of withdrawal for eligible products, use the withdrawal form on our withdrawal page or contact the seller directly within 14 days of receiving the goods.
Complaints and defects
Under Swedish consumer law (Konsumentköplagen), you have the right to complain about defective goods for up to 3 years from the date of purchase. A product is considered defective if it does not match the description, is damaged, or is not fit for its intended purpose.
Report any defects to the seller as soon as possible, and no later than 2 months after you discovered the issue. A complaint made within 2 months is always considered timely.
If a product is defective, you are entitled to a remedy — the seller must first attempt to repair or replace the product. If that is not possible, you may receive a price reduction or a full refund. For perishable food that arrives spoiled or damaged, contact the seller immediately.
Disputes
If you and the seller cannot resolve a complaint, try contacting us at slo@slo.earth and we will try to help mediate.
You can also file a complaint with the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at www.arn.se. ARN reviews consumer disputes free of charge. Note that ARN does not review complaints where the value of the disputed goods is below 500 SEK.
For cross-border disputes within the EU, you can use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.
Liability
SLO is a technology platform and is not a party to the purchase agreement between you and the seller. Claims regarding product quality, food safety, or order fulfillment should be directed to the seller. SLO's liability is limited as described in our general Terms of Service.
Governing law
These purchase terms are governed by Swedish law, including the Consumer Sales Act (Konsumentköplagen) and the Distance Contracts Act (Distansavtalslagen).
Contact
Questions about your order should be directed to the seller via their shop page. For questions about the platform, contact SLO at slo@slo.earth